Complaints Procedure

At Inquesta, customer relations is something that we strive to maintain and improve. Any complaint received is taken very seriously and is dealt with professionally and courteously in accordance with our internal complaints procedure.

Our internal complaints procedure is designed to resolve our clients’ concerns quickly and efficiently.

How can I make a complaint?

Firstly please telephone the Director or Insolvency Practitioner appointed on your matter, to establish if the complaint can be resolved immediately.  If the complaint cannot be resolved immediately we request that you may complain in writing to:

Inquesta

St John’s Terrace

11-15 New Road

Manchester

M26 1LS

What happens next?

You will receive an acknowledgment either in writing within 5 working days of receipt. We will thoroughly investigate your concerns and a response will be issued within 4 weeks.

I’m not satisfied with the response…What can I do?

If you do not feel that your complaint has been resolved satisfactorily please write a letter to explain why and ask for a further review.

What happens next?

Your case will be reviewed by our Compliance Director and a response will be sent within 8 weeks from the date we received your first complaint. This is the final stage of our internal complaints procedure.

If I remain dissatisfied, who can I write to?

If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to for insolvency specific matters to Insolvency Complaints Gateway which is accessed through the Insolvency Services’ website:

https://www.gov.uk/government/organisations/insolvency-service